Student Wellbeing Case Manager at Aston University, Birmingham

Are you an experienced wellbeing professional with strong case management, safeguarding and risk assessment skills? Aston University is seeking a Student Wellbeing Case Manager to join its Student Life Directorate in Birmingham, England. This is an excellent opportunity for a qualified professional to contribute to student welfare by helping maintain effective case management, safe working practices and high standards of support.

The successful candidate will oversee complex wellbeing cases, coordinate triage and referrals, monitor caseloads, and support appropriate risk escalation. Applicants should have relevant professional qualifications or substantial equivalent experience, sound professional judgement and the ability to manage sensitive situations with confidence.

Job Overview

Job Title	Student Wellbeing Case Manager
Employer	Aston University
Location	Aston University Main Campus, Birmingham, United Kingdom
Salary	£38,784–£46,970 per annum
Grade	Grade 08
Contract Type	Permanent
Working Hours	Full-time
Job Reference	1224-26
Application Deadline	Monday, 30 November 2026, at 11:59 pm GMT
Interview Date	Wednesday, 16 December 2026
Visa Sponsorship	Skilled Worker sponsorship may be considered, subject to eligibility and shortlisting.

About Aston University

Aston University is based in Birmingham city centre and is committed to an inclusive, entrepreneurial and transformational approach to higher education. Its 2030 strategy focuses on delivering meaningful benefits for students, staff, partners and the wider community.

The Student Life Directorate plays an important role in supporting students throughout their university journey, from their initial transition into higher education to the successful completion of their studies. Its work includes student engagement, wellbeing and services designed to help students overcome challenges that may affect their academic progress.

As Student Wellbeing Case Manager, you will contribute to this work by helping ensure that complex cases are managed consistently, risks are escalated appropriately and practitioners have the information and oversight needed to support students effectively.

Key Responsibilities

The successful candidate will be responsible for coordinating and overseeing complex wellbeing cases while maintaining professional standards, clear records and effective case management processes.

• Complex case oversight: Review wellbeing cases involving sensitive circumstances, safeguarding concerns and potential risks to ensure that appropriate procedures are followed.
• Triage and referrals: Coordinate the assessment, allocation and review of cases, ensuring that concerns are directed to the appropriate professionals or services.
• Risk assessment and escalation: Recognise situations requiring additional intervention and ensure that significant concerns are escalated promptly through the appropriate channels.
• Caseload management: Monitor workloads, coordinate scheduling and review available capacity to support the effective delivery of wellbeing services.
• Case documentation: Prepare clear case summaries, recommendations and accurate records that explain decisions and support accountable professional practice.
• Professional decision-making: Apply sound judgement when dealing with urgent, complex or ambiguous situations, maintaining a calm and systematic approach.
• Practitioner support: Help practitioners and managers maintain appropriate oversight of caseloads, review dates, capacity and outstanding actions.
• Confidentiality and information governance: Handle sensitive information responsibly and follow relevant safeguarding, confidentiality, information-sharing and data protection requirements.
• Consistent working practices: Support safe, reliable and defensible case management procedures across the wellbeing service.

Essential Qualifications and Experience

Aston University is looking for a candidate who combines relevant professional knowledge with substantial experience in complex case management, triage, referrals or risk-related work.

Applicants should meet the following requirements:

• A relevant professional qualification in mental health, counselling, social work, nursing, psychology, occupational therapy, safeguarding or a related discipline, together with the substantial professional experience specified in the vacancy requirements.
• Significant experience handling complex cases, coordinating referrals, assessing concerns or managing risk-related matters.
• The ability to remain calm, organised and professional when dealing with sensitive, urgent or uncertain situations.
• A strong understanding of accurate record-keeping, professional boundaries, confidentiality and timely escalation.
• The ability to monitor workloads, coordinate case reviews and provide effective oversight of caseloads and service capacity.
• Confidence in applying safeguarding procedures and appropriate information-sharing and data protection practices.
• Strong organisational skills and the ability to communicate case information and recommendations clearly.

Desirable Experience

The following experience would be beneficial, although it is presented as advantageous rather than essential in the supplied vacancy details:

• Experience working in higher education or university student support services.
• Previous work supporting young adults with wellbeing or safeguarding concerns.
• Familiarity with clinical supervision processes or professional case reviews.
• Experience coordinating service schedules, allocating workloads or monitoring operational capacity.
• Knowledge of electronic case management systems and digital record-keeping tools.

Salary and Employee Benefits

The salary for this permanent, full-time position ranges from £38,784 to £46,970 per year, depending on the applicable appointment arrangements.

Aston University also offers a range of workplace benefits designed to support staff development, wellbeing and work-life balance.

• Annual leave: 25 days of bookable annual leave, plus 13 additional bank holiday and university closure days, as described in the vacancy advert.
• Training and development: Opportunities to develop professional knowledge and skills.
• Central location: A Birmingham city-centre campus with access to bus and train transport links.
• Staff discounts: Everyday discounts on a range of activities and retail purchases.
• Family-friendly policies: Workplace policies intended to support employees and their families.
• Fitness facilities: An on-site gym and swimming pool, with discounted staff membership available.

Skilled Worker Visa Sponsorship

The vacancy advert states that this position may meet the requirements for Skilled Worker visa sponsorship. Applicants who require sponsorship will have their eligibility assessed by Aston University if they are shortlisted. The university does not confirm individual eligibility before shortlisting.

International applicants should check the official UK government guidance on the Skilled Worker visa and its eligibility requirements before applying. Eligibility depends on the applicable immigration rules and the circumstances of the individual applicant.

Applicants should also review the government's guidance on proving the right to work in the UK to understand the relevant requirements. These links provide general official guidance and do not guarantee that this particular vacancy will result in sponsorship.

How to Apply

Interested candidates should complete the full application form through Aston University's official recruitment website. Read the job requirements carefully and provide accurate information about your qualifications, professional experience and suitability for the position.

Important application instructions:

• Complete all required sections of the application form.
• Clearly describe your relevant experience in complex case management, wellbeing, safeguarding, triage or risk-related work.
• Explain how your professional judgement, organisational skills and approach to confidentiality meet the requirements of the position.
• Ensure that your application reflects your own experience, achievements and motivations.
• Do not rely on your CV or cover letter as a substitute for completing the application form. The university states that these documents will not be visible to the shortlisting panel until after shortlisting has been completed.

Aston University uses anonymous shortlisting for this vacancy as part of its commitment to equality, diversity and fair recruitment. Personal information, including a candidate's name and address, will not be disclosed to the shortlisting panel during the initial assessment. CVs are not considered as part of the shortlisting process.

Equality, Diversity and Inclusion

Aston University welcomes applications from people across all sections of the community and is committed to equality of opportunity. The university aims to create an inclusive working environment where colleagues can contribute, develop and express themselves within the law.

The university also recognises the importance of freedom of speech and academic freedom and is committed to protecting these rights within the law.

Flexible Working and Additional Information

The university recognises the value of flexible working. Applicants who would like to explore available arrangements should contact the recruiting manager to discuss the options applicable to this position.

If you require the job details document or an application form in an alternative format, contact the recruitment team at recruitment@aston.ac.uk.

Application Deadline

The closing date is Monday, 30 November 2026, at 11:59 pm GMT. Interviews are scheduled for Wednesday, 16 December 2026.

Applicants are encouraged to review the requirements and submit a complete application before the deadline.

Frequently Asked Questions

1. What is the salary for the Student Wellbeing Case Manager position?

The advertised salary is £38,784 to £46,970 per annum.

2. Where is this job based?

The role is based at Aston University Main Campus in Birmingham, United Kingdom.

3. Is this a permanent position?

Yes. The vacancy is advertised as a permanent, full-time position.

4. Can international applicants apply?

Applicants should review the eligibility requirements and the university's recruitment guidance. The advert states that the role may meet the requirements for Skilled Worker visa sponsorship, but sponsorship is not guaranteed and eligibility is assessed if an applicant is shortlisted.

5. What qualifications are required?

The university seeks a relevant professional qualification in a field such as mental health, counselling, social work, nursing, psychology, occupational therapy or safeguarding, together with the substantial professional experience specified in the vacancy requirements.

6. When is the application deadline?

The deadline is Monday, 30 November 2026, at 11:59 pm GMT.

7. When will interviews take place?

The advertised interview date is Wednesday, 16 December 2026.

Final Thoughts

The Student Wellbeing Case Manager position at Aston University offers an opportunity for an experienced professional to contribute to student wellbeing, safeguarding and effective case management within a higher education environment. Candidates with relevant qualifications, strong organisational skills and experience managing complex or sensitive cases may wish to explore this opportunity further.

Before applying, review the official vacancy details, confirm that you meet the requirements and ensure that your application accurately reflects your professional experience.